Returns and Refund Policy
- Eligibility for Returns and Refunds
1.1 Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer service team within 2 days of receiving the product. We will gladly replace the item or provide a full refund, excluding any shipping costs.
1.2 Incorrect Product or Quantity
If you receive an incorrect product or quantity that differs from your original order, please contact our customer service team within 1 day of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost or provide a full refund, excluding any shipping costs.
1.3 Change of Mind or Dissatisfaction
We understand that sometimes you may change your mind or be dissatisfied with your purchase. In such cases, we offer returns and refunds under the following conditions:
- Unused and Unopened Products:
If you wish to return an unused and unopened product, you may do so within 1 day of receiving the product. The product must be in its original condition, with all packaging and tags intact. You will be responsible for the return shipping costs, and a restocking fee may apply.
- Personalized or Customized Products:
Unfortunately, we are unable to accept returns or offer refunds for personalized or customized products unless they are damaged, defective, or incorrect.
2. Return Process
2.1 Return Authorization
To initiate a return, please contact our customer service team at firstname.lastname@example.org Provide your order details, reason for the return, and any supporting evidence such as photographs for damaged or defective products. Our customer service team will guide you through the return process and provide you with a return authorization.
2.2 Packaging and Shipping For eligible returns
please ensure that the product is securely packaged in its original packaging or a suitable alternative. Include the return authorization inside the package. You will be responsible for the return shipping costs and ensuring that the package is appropriately insured and tracked.
3. Refund Process
3.1 Refund Eligibility
Once we receive the returned product and verify its eligibility, we will process the refund. Refunds are subject to the conditions outlined in this policy.
3.2 Refund Method and Timing
Refunds will be issued using the original payment method used for the purchase. Please note that the timing of the refund may vary depending on your payment provider and may take up to 2 days to reflect in your account.
If you wish to exchange a product for a different size or variant, please contact our customer service team to check availability. Exchanges are subject to the availability of the desired product. You will be responsible for any price differences and additional shipping costs associated with the exchange.
- Contact Us
If you have any questions, concerns, or requests regarding our Returns and Refund Policy, please contact us at:
Methadone store Email: email@example.com
We reserve the right to update or modify this Returns and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.